Description:
The Hampton Inn West Des Moines/Lake Drive is looking for an Assistant General Manager to assist the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel.

ABOUT US

The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it’s genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
We’re just off I-80, five minutes from local eateries and shopping at Jordan Creek Town Center.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

JOB DUTIES INCLUDE:

• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Fill in as needed in front desk, breakfast, and housekeeping departments.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Act as the Manager on Duty in the absence of the General Manager.
• Assist with the local sales efforts while staying current on industry trends and local market activities.
• Ensure safety and security of the hotel, staff and guests.
• Support the hotel’s sales and business strategies to maximize revenues and profitability.
• Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Other tasks, projects and duties when needed, as assigned by the General Manager

WHAT WOULD MAKE ME SUCCESSFUL IN THIS ROLE?

• Availability to work a flexible schedule: weekends, and holidays
• Passion for hospitality
• Ability to multi-task
• Ability to manage 15+ people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice