Hotel Assistant General Manager

at  Thind Management

JOB SUMMARY

We are seeking a highly motivated and experienced Assistant General Manager in a full-service or limited-service hotel who plays a vital role in supporting the overall management and operations of the property. Working closely with the General Manager, the AGM is responsible for assisting in the day-to-day hotel & restaurant operations, ensuring exceptional guest experiences, maximizing revenue and profitability, and maintaining high-quality standards across all departments. The AGM serves as a leader, collaborator, and problem-solver, contributing to the success of the hotel and the achievement of organizational goals.

Qualification Standards & Company Requirements

• Bachelor’s degree in Hospitality Management or a related field (preferred) or equivalent work experience
• At least 5-years of experience in the hospitality industry
• Proven experience in hotel operations
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership abilities with the capacity to inspire and motivate a diverse team
• Strong analytical and problem-solving skills with a solution-oriented mindset
• Proficient in hotel management systems, property management systems, and relevant software
• Proficient in Microsoft Office and hotel & restaurant software(s)
• Must have a flexible work schedul

• Oversee and manage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets)
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
• Assist the GM in overseeing the coordinating all operational departments, including front office, housekeeping, food and beverage, sales and marketing, events, and maintenance
• Ensure compliance with brand standards, policies, and procedures to maintain a high level of service quality and operational efficiency
• Collaborate with department heads to develop and implement strategies for enhancing operational performance, guest satisfaction, and employee productivity
• Foster a guest-centric culture, ensuring that exceptional service is consistently delivered throughout the guest journey
• Respond promptly and effectively to guest inquiries, concerns, and complaints, taking necessary actions to resolve issues and exceed guest expectations
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing appropriate measures to enhance the guest experience
• Assist in the development and execution of revenue strategies, pricing decisions, and sales and marketing initiatives to optimize revenue and achieve financial targets
• Monitor financial performance, including revenue, expenses, and budgets, and take proactive measures to control costs and increase profitability
• Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
• Support the GM in leading, motivating, and developing a high-performance team
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
• Assist in recruitment, selections, training, and performance management processes to ensure a skilled and knowledgeable workforce
• Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development
• Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
• Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
• Oversee risk management and emergency response procedures, ensuring the safety and security of guests and employees
• Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Handling complaints and oversee the service recovery procedures
• Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
• Coordination with the head-of-departments for the execution of all activities and functions
• Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
• Implement and maintain effective open-door communication system across all departments
• Create and maintain the company culture while educating team members about company motto and values
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations
• Carry out verbal & written policy changes and instructions
• Ensure all decisions are made in the best interest of the hotel and management
• Ensure compliance with all local, state, and federal regulations
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• Bachelor’s degree in Hospitality Management or a related field (preferred) or equivalent work experience
• At least 5-years of experience in the hospitality industry
• Proven experience in hotel operations
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership abilities with the capacity to inspire and motivate a diverse team
• Strong analytical and problem-solving skills with a solution-oriented mindset
• Proficient in hotel management systems, property management systems, and relevant software
• Proficient in Microsoft Office and hotel & restaurant software(s)
• Must have a flexible work schedule

Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors
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