JOB SUMMARY

We are seeking a dedicated and detail-oriented Housekeeper / Hotel receptionist to join our team. The ideal candidate will play a crucial role in maintaining cleanliness and order in our facilities, ensuring a welcoming environment for guests and residents. This position requires a strong commitment to customer service and the ability to work efficiently both independently and as part of a team.

EXPERIENCE

• Previous experience in commercial cleaning or housekeeping within a hotel or similar environment is preferred but not essential.
• Strong customer service skills with the ability to interact positively with guests and colleagues.
• Basic cooking skills are advantageous for assisting in kitchen duties.
• A keen eye for detail and the ability to work efficiently without supervision.
• Good organisational skills and the capacity to manage time effectively to meet cleaning schedules.
• Greet guests upon arrival with a warm and welcoming attitude.
• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
• Multilingual or bilingual abilities are advantageous for interacting with diverse guests.
• Demonstrated ability to provide excellent guest services in a fast-paced environment.
• Knowledge of hotel management systems is a plus but not mandatory.
• A positive attitude, attention to detail, and the ability to work collaboratively within a team are essential traits for success in this role.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest bookings and reservations.
• Process payments and manage billing inquiries.
• Address guest complaints or issues promptly and professionally.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks as required, including answering phone calls and managing correspondence.
• Promote hotel services and facilities to enhance the guest experience.
  We welcome applications from individuals who are passionate about cleanliness and providing excellent service in their work environment.
  Job Type: Part-time
  Pay: From £12.21 per hour

Experience:

• Cleaning: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Greet guests upon arrival with a warm and welcoming attitude.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest bookings and reservations.
• Process payments and manage billing inquiries.
• Address guest complaints or issues promptly and professionally.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks as required, including answering phone calls and managing correspondence.
• Promote hotel services and facilities to enhance the guest experience.
• Perform general cleaning duties, including dusting, vacuuming, mopping, and sanitising surfaces.
• Ensure all areas are kept clean, tidy, and well-organised at all times.
• Handle laundry duties as required, including washing, drying, folding, and ironing linens.
• Report any maintenance issues or safety hazards to management promptly.
• Assist with kitchen duties as needed, including cooking simple meals or preparing snacks for guests.
• Maintain inventory of cleaning supplies and report when stock is low.
• Provide exceptional customer service by responding to guest requests promptly and courteously.
• Adhere to health and safety regulations while performing cleaning tasks.