Hotel Cleanliness Expert (Room Attendant) at Fairfield by Marriott Uncasville Groton Area

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Housekeeping Protocol, Chemical Selection, OSHA Compliance, Quality Assurance, Linen Folding, Deep Cleaning, Electrostatic Spraying, COVID-19 Protocols, Lost and Found Procedures, Sustainability Support, Attention to Detail, Anticipatory Service, Problem Resolution, Brand Standards Compliance

Industry

Hospitality

Description

START YOUR JOURNEY WITH US Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth. Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself. LOVE WHAT YOU DO EVEN MORE At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do. We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following: A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await. Professional growth and mentorship guided by some of the region’s most accomplished hoteliers. Competitive salary and benefits, including on-property accommodation and full-board meals. Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family. Comprehensive medical and life insurance coverage. All the tools, resources, and support you need to excel every day. OUR EXPECTATIONS FROM THE ROLE: Guest Relations Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection brand) to resolve issues, delight, and build trust. Housekeeping Protocol Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. Comply with quality assurance expectations and standards. Return cart to designated area at the end of shift. Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Fold cleaned linen into designated size, either by hand or using folding machine. Post caution signs (e.g., wet floor signs) to limit traffic when necessary. Perform other reasonable duties as requested. Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc. Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up. Comply with quality assurance expectations, carryout ABC of HK/RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score. Follow the hotel lost & found procedures and all found items to inform the HK supervisor or manager immediately for DP L&F portal registration. In alignment with the global standards on electrostatic spraying, as a hotel cleanliness expert/supervisor you are responsible for using spraying followed by CTC Module 9 training in MyLearning. Ensure to follow the CTC procedures and update the checklist on a daily bases. Compliant with the protocols for servicing a guestroom with a known/presumed COVID guest Please refer to the Global COVID-19 protocols and continent guideline for specific requirements During Stay and Upon Departure to follow CTC Guest Rooms, Villas, and Suites Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave). Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror. Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door). Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. Limit access to guest rooms while cleaning by following departmental procedures. Remove trash, dirty linen, and room service items from room and balcony/patio. Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. Report missing hotel/resort property and damages to room to manager/supervisor In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The primary duties involve delivering exceptional guest service by welcoming guests warmly, anticipating their needs, and resolving concerns promptly according to Luxury Collection brand standards. Additionally, the role requires meticulous execution of housekeeping protocols, including cleaning, sanitizing, restocking amenities, and adhering to safety and sustainability guidelines.