OVERVIEW

We are seeking a friendly and professional Hotel Co-Ordinator to join our team. The ideal candidate will have both admin and hospitality experience.
This role requires strong communication skills, attention to detail, and a passion for customer service.
This role includes both admin tasks and at busier times helping in the bar and restaurant.

QUALIFICATIONS

• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Strong communication skills with the ability to engage effectively with guests from diverse backgrounds.
• Excellent phone etiquette and interpersonal skills are a must.
• A keen attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in using computer will be necessary. Training on our specific reservation system will be provided.
• A passion for providing outstanding guest services and creating memorable experiences for visitors.
  The working hours for this position are Monday to Friday from 7am - 4pm.
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£30,000.00 per year

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Expected start date: 01/09/202

• Greet guests for breakfast with a friendly welcome.
• Taking breakfast orders and assisting with breakfast service.
• Answering phones, taking hotel and restaurant bookings.
• Answering emails.
• Manage check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
• Handle reservations and cancellations promptly, providing guests with information about available rooms and rates.
• Respond to guest inquiries via phone, email and in person, demonstrating excellent phone etiquette.
• Maintain the reception area in an organised and tidy manner.
• Collaborate with other hotel departments to ensure seamless service delivery for guests.
• Process payments and maintain accurate records of transactions.