Hotel & Commercial Building Valet Account Manager in Downtown Columbus - We at Citrin

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

50000.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Management, Communication, Time Management, Tech Skills, Training, Coaching, Customer Service, Problem Solving, Safety Protocols, Financial Management, Team Performance, Flexibility, Collaboration, Feedback, Agility

Industry

Hospitality

Description

Overview WHO WE ARE We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country. Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth We exist to create transformative job experiences for our team and deliver extraordinary service to our partners 10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially. Management Training Program Details: As a management trainee, you can count on this program to prepare you to create your ideal career (regardless of the industry!) Our company is being built exclusively with leaders who develop from our training and guidance from within and externally. Training completion will take between 60 – 90 days (depends on current experience.) The compensation package includes benefits such as weekly pay, performance bonuses, and much more. And you’ll learn what it means to always put our people first. Ours is a culture of friendly competition, which is critical to growing our business — and your success. Compensation, Perks, and Benefits: $50,000 Base Salary including cell phone allowance Opportunity to earn monthly performance bonuses in addition to base wages Unlimited growth potential as we expand nationally Culture-based around open communication and personal growth Weekly pay, PTO, medical, dental, vision, life insurance, and many more! * Management bonus incentive Focus on career growth and mentorship Emphasis on flexible schedules Fun and motivated co-workers The Opportunity: We are seeking an Account Manager to take ownership of daily valet operations across one or more client locations. As an Account Manager, you’ll serve as the on-site leader responsible for ensuring operational excellence, team performance, and customer satisfaction at a mixed-use commercial property featuring a Hotel, Office Space, and two Restaurants/Bars in Columbus’s “Short North.” This is a hands-on role requiring oversight of team leads, valet/parking attendants, and a strong focus on communication and safety. Responsibilities What You’ll Do: Supervise and support Shift Leads, Team Leads, and front-line staff Ensure smooth daily operations and adherence to company policies Onboard, train, and coach new hires and promote top talent Collaborate with building security and property management teams Manage schedules, revenue tracking, and operational reporting Resolve client and customer concerns promptly and professionally Own the financial performance of your location(s), including budgets and end-of-month reconciliations Implement safety protocols and continuous improvement practices Conduct performance check-ins, disciplinary meetings, and team updates What we’re looking for At least 6 months of leadership or operational experience (parking, hospitality, or service industry experience = bonus points) Strong communication, time management, and tech skills (Google Apps, Microsoft Office) Ability to lead by example and drive performance across a team A flexible schedule and willingness to average 40-45 hours/week at the location. Bonus: Experience in automotive, parking, or car wash industries Bonus: Bachelor’s degree in business or related field Qualifications Requirements: Required availability during hours of operation, Monday - Sunday, 6AM - 6PM. Although rare, must have the ability to assist on an on-call basis in case of location emergencies or major issues resulting in client dissatisfaction. Must have reliable transportation to get to and from work. Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future All candidates must complete a background and motor vehicle record check after a conditional offer has been made Must have a valid driver's license with no significant infractions DashCams: Citrin invested in the safety of team members by implementing dashcams. The purpose of dashcams are to protect our drivers while driving and improve off-site driving behaviors. All Citrin team members are required to use dashcams while operating vehicles. How to Thrive as a Leader at Citrin Lead by Example Through Our Core Values: Demonstrate a consistent commitment to Citrin’s core values in every interaction—with clients, team members, and partners—setting the tone for a high-performing, service-driven culture. Foster a Culture of Feedback and Growth: Promote openness to feedback at all levels, modeling coachability and creating a space where your team feels supported, heard, and motivated to grow. Drive Agility and Operational Excellence: Lead with flexibility and a solutions-oriented mindset, adapting quickly to shifting priorities, high-volume demands, and complex challenges without losing sight of safety or service quality. Champion Exceptional Service: Instill a passion for excellence by setting high standards for guest service and operational execution—building trust, loyalty, and long-term relationships with clients and customers. Inspire and Empower Your Team: Balance collaboration and autonomy—working alongside your team while providing clear direction, accountability, and the support needed to drive performance. Lead Proactively with a Problem-Solving Mindset: Anticipate potential roadblocks and navigate them with confidence and creativity. Empower your team to think critically and act decisively in the moment.

Responsibilities

The Account Manager will supervise daily valet operations, ensuring operational excellence and customer satisfaction. This includes onboarding and training staff, managing schedules, and resolving client concerns.