Hotel Concierge at Marina Bay Sands

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Problem Solving, Property Management Systems, Concierge Services, Communication Skills, Time Management, Customer Service, Microsoft Office, Operational Excellence, Teamwork, Leadership, Planning And Execution, Incident Reporting, Safety Compliance, Attention To Detail

Industry

Hospitality

Description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Accomplish Day to Day Operations • Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore • Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up • Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary • Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time • Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift • Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed • Handles guest’s inquiries pertaining to tourist information and local community • Processes Concierge and Ticketing related requests • Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process with guest requests • Be conversant with manual operations process during shutdown of property management system • Adapt to changes, implement and monitor concierge service to ensure adherence to organisational operating procedures and service standards • Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare and execute accordingly for Suite/VIP Guests Perform Service and Operational Excellence • Recommend new ideas to enhance guest experience and revenue generation • Collect and update all guest personal information, preferences, practices and interests to ensure accurate guest profile and history in OPERA • Respond and review guest comments, requests and complaints and resolve in a timely and professional manner; take personal responsibility to resolve issues and identify how to minimize reoccurrences with various stakeholders Apply Operational Risks • Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines • Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse and accidents • Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department • Respond to emergency situations Achieve Employee Engagement • Practice well-mannered and groomed as per company standard at all times • Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture • Self -Motivate for continuous learning and development Involve in Documentation, Financial and report management • Attend scheduled departmental meetings as required • Review systems and processes for workflow and productivity improvement • Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team • Observe the usage of supplies to ensure that it’s within budget and minimize wastage • Contribute ideas in support of the company vision, mission, value and guiding principles • Actively involve to sustainability programmes to drive organisational green initiatives • Perform any other duties and responsibilities as and when assigned by Management Job Requirements Education & Certification • Secondary education preferred Experience • Minimum 1 year experience in the same capacity Other Prerequisites • Proven leadership skills and ability to operate independently • Good guest relation and problem solving skills • Good planning and execution skills • Ability to manage time, organize, good communication and motivational skills • Proficient in the use of Property Management System and all relevant property management systems • Basic knowledge in Microsoft Office applications • Candidates must have a good command of spoken and written English, and any additional language is an advantage • Pays attention to details and have strong customer service skills • Mature, meticulous, resourceful, organized and able to work independently • A team player and takes initiative to assist other Team Members when required • Have impeccable follow-through; and “Can Do” attitude and mindset • Be willing to work any day and any shift • Well-groomed and professional disposition Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands is the leading business, leisure and entertainment destination in Asia. The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities. Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool. It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world-class celebrity chef restaurants, a theatre and a Las Vegas-style casino. Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state-of-the-art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Completing the line-up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions. Not a role you are looking for? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The Hotel Concierge is responsible for managing day-to-day guest operations, including check-in/check-out processes, handling inquiries, and resolving guest complaints. They also coordinate with various departments to ensure high-quality service for VIP guests and maintain operational safety standards.