ABOUT US:

Join the dynamic team at Avalon House Hotel, a prestigious 4-star boutique property, and take your career to the next level. We pride ourselves on delivering exceptional guest experiences while fostering a collaborative and positive workplace culture.

GUEST EXPERIENCE

• Monitor guest feedback through various channels, addressing concerns promptly and proactively enhancing the guest experience.
• Handle guest inquiries, special requests, and complaints professionally, ensuring positive resolutions.

QUALIFICATIONS AND EXPERIENCE:

• Experience: A minimum of 2 years in hotel operations management or a similar leadership role.
• Leadership: Demonstrated ability to lead and motivate teams effectively.
• Skills:
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and the capacity to handle pressure.
• A solid understanding of hotel operations, including Rooms Division and Food & Beverage management.
• Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays.

ROLE OVERVIEW:

As Hotel Duty Manager, you will play a pivotal role in ensuring the seamless day-to-day operations of the hotel. Reporting directly to the General Manager, you will lead by example to uphold the highest standards of service, with a primary focus on Food & Beverage and Rooms Division. Your leadership and proactive approach will drive operational excellence, team development, and guest satisfaction.

KEY RESPONSIBILITIES:OPERATIONAL LEADERSHIP

• Oversee daily hotel operations, ensuring all departments function efficiently and cohesively.
• Collaborate closely with department heads to optimise performance, resolve challenges, and implement process improvements.
• Maintain high standards of cleanliness, presentation, and service delivery across all areas, particularly in Food & Beverage outlets and guest rooms.