· Ensure the smooth running of service when you are on duty.
· Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
· Be flexible in assisting around the hotel in response to business and guest needs.
· Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
· Assisting all departments (i.e. Bar, Reception, Restaurant/Functions) during busy periods.
· Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
· Assist in the training and induction of new staff in conjunction with the Heads of Department.
· Ensure the security of the hotel, stocks and keys at all times whilst on duty.
· Communicating with employees (problem solving, distributing work duties, providing all means to get the work done).
· Identify and report maintenance requirements/hazards in the workplace.
· Assume responsibility whilst on duty for any emergency situations in line with procedures.
· Dealing with sales enquiries in absence of the Events Manager.
· Running of weddings, functions & conferences during shift.
· Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place.
· Implementing and reviewing standard operating procedures to continuously improve business performance.

Please refer the Job description for details