OVERVIEW:

Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa.
We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.

PURPOSE:

The purpose of this role is to ensure that all aspects of the hotel is running smoothly including assisting with conferences and events to make sure they run to a high standard whilst aiming to increase staff development and profitability.

KEY RESPONSIBILITIES:

• Plan and execute the successful running of the day to day business
• Plan and execute the successful running of all events
• Complete a weekly plan of action
• To be friendly, knowledgeable and assertive with both guests and colleagues.
• To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.
• To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest’s needs are anticipated and action is taken.
• To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.
• To have a thorough knowledge of services and facilities available in all departments and be able to make suggestions to guests.
• To ensure that the “Departments’ Standards of Procedures” are complete, up to date and read, understood and used by all department staff.
• To be responsible for ensuring professional grooming standards of all staff are met as per the company policy.
• To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.

Customer Care:

• Follow up and deal with any customer comments/complaints
• Greet guests on arrival
• Maintain high levels of customer service
• Maintain communication and good relationships with other departments

Health and Safety:

• Understand and comply with the company’s policy on health and safety.
• Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel
• Thoroughly familiarise and comply with the company’s fire evacuation procedure, and understand your responsibilities within it

OTHER RESPONSIBILITIES:

• Be an ambassador for the Hotel
• To ensure customer satisfaction
• Excellent oral and written skills
• Computer literate
• Meticulous with excellent attention to detail
• High energy levels
• Ability to deal with any situation that may arise
• Ability to produce consistently accurate work even whilst under pressure
• Capable of working alone and available to work late shifts
  If you are passionate about hospitality and possess the necessary skills to excel as a Duty Manager, we invite you to apply for this exciting opportunity.
  Job Type: Full-time
  Pay: £26,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Sawbridgeworth CM21 0JU: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Sawbridgeworth CM21 0JU (preferred)

Work Location: In perso