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Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Crown is the ultimate destination for luxury hotel experiences. The Hotel Duty Manager will lead the Front Office team to ensure a smooth and successful service experience for all guests.

In this role, you’ll deliver memorable guest experiences through genuine care and service, as well as:

• Oversee Rooms Division operations, collaborating with internal departments to ensure smooth overnight service aligned with Crown standards.
• Uphold OH&S standards to maintain a safe and compliant work environment.
• Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
• Operate confidently and independently in a fast-paced environment.
• Identify operational challenges and provide coaching and mentorship to team members.

In this role, you’ll deliver memorable guest experiences through genuine care and service, as well as:

• Oversee Rooms Division operations, collaborating with internal departments to ensure smooth overnight service aligned with Crown standards.
• Uphold OH&S standards to maintain a safe and compliant work environment.
• Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
• Operate confidently and independently in a fast-paced environment.
• Identify operational challenges and provide coaching and mentorship to team members

This role requires:

• Full and unrestricted Australian working rights
• Availability to commit to a 7-day roster of permanent overnights, weekends and other peak periods
• A valid Victorian Driver’s Licence.
• A valid Victorian RSA Certificat