JOB OVERVIEW

We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our establishment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. As a Duty Manager, you will be responsible for ensuring that all aspects of the hotel run smoothly, maintaining high standards of hospitality, and providing support to both guests and staff.

SKILLS

• Proven experience in hospitality management or a similar role within the hotel industry.
• Strong leadership qualities with the ability to supervise and inspire a diverse team.
• Excellent guest service skills with a focus on customer satisfaction.
• Multilingual or bilingual abilities are advantageous for effective communication with guests from various backgrounds.
• Knowledge of human resources practices relevant to hospitality settings.
• Ability to handle stressful situations calmly and efficiently while maintaining professionalism.
• Strong organisational skills with attention to detail in all aspects of operations.
  If you are passionate about providing outstanding service and have the necessary skills to thrive in a dynamic environment, we invite you to apply for the Duty Manager position.
  Job Types: Full-time, Permanent
  Pay: £12.50-£13.00 per hour

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Work Location: In perso

• Supervise daily operations, ensuring compliance with company policies and procedures.
• Manage guest services, addressing any concerns or complaints promptly and effectively.
• Lead and motivate staff, fostering a positive work environment to enhance team performance.
• Oversee human resources functions, including training and development of team members.
• Coordinate with various departments to ensure seamless service delivery.
• Maintain high standards of cleanliness, safety, and organisation throughout the hotel.
• Conduct regular inspections of the premises to ensure quality control.
• Prepare reports on operational performance and suggest improvements as necessary.