WHO WE ARE:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.
Purpose:
The Maintenance Supervisor (MS) will collaborate with the Maintenance Manager (MM) to effectively direct and manage SMR maintenance operations for their property. This leadership role will supervise the maintenance and overall upkeep of guest rooms or condos, guest public areas, food facilities, common areas, waterpark and pool areas, hotel grounds, and maintenance areas.

SKILLS / KNOWLEDGE:

• Ability to work individually or as a team.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Problem solving and strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Digitally savvy with the ability to become knowledgeable, in regard to team member training, learn and use of the Purple Cloud system and Paycor system is required. Software systems may be deleted and/or added with innovations in new technology.

EDUCATION / EXPERIENCE:

• High school diploma or equivalent is required.
• 2 year or more maintenance experience is required.
• 1 or more years directly supervising a minimum of 4+ team members in a relevant field is required.
• Technical certifications and/or vocational training in relevant fields is preferred.
• HVAC and CPO or ability to obtain within 6 months of work start date.
• Proven experience in hotel engineering, facility maintenance, or in a related role.
• Hospitality experience within the Hotel / Condo / Residential Industry is preferred.
• Strong knowledge of HVAC, electrical, plumbing, and mechanical systems.
• Valid driver’s license and ability to be on company insurance.
• Ability to deal with a diversified workforce.