Job Title: Front Desk Guest Service Agent
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Location: Courtyard Marriott – Boone, NC
Employment Type: Full-Time / Part-Time
Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM

ABOUT US:

We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.

POSITION SUMMARY:

The Front Desk Guest Service Agent is the fulcrum of our property—the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

REQUIREMENTS:

• Previous hospitality experience is a plus but not required
• Positive attitude, strong communication skills, and commitment to excellent customer service
• Ability to work various shifts including day, evening, and night audit
• Dependability and ability to multitask in a fast-paced environment
• Basic computer skills and comfort learning property management software

• Answer incoming phone calls promptly and courteously
• Make, modify, and confirm guest reservations accurately
• Check guests in and out efficiently while providing a warm welcome and farewell
• Handle guest complaints and requests with professionalism and care
• Adhere strictly to Marriott’s Steps of Service and brand standards
• Manage transactions accurately using the property management system
• Oversee stocking and cleanliness of The Market area
• Assist guests by providing information about local attractions, dining, and directions
• Collaborate with all departments to ensure seamless guest experiences