Hotel Front Desk Agent at Hampton Inn Lexington

Natick, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

17.75

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Multitasking, Computer Skills, Hotel Software Systems, Conflict Resolution, Reservation Management

Industry

Description

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment. RESPONSIBILITIES * Greet and welcome guests in a friendly and professional manner. * Assist with check-in and check-out procedures efficiently and accurately. * Respond promptly to guest requests and resolve any issues or concerns. * Handle phone calls, reservations, and provide information about the hotel and local area. * Maintain the cleanliness and orderliness of the front desk and lobby area. * Collaborate with other hotel departments to enhance guest satisfaction. REQUIREMENTS * High school diploma or equivalent preferred. * Minimum of 1 year hotel/resort experience preferred. * Excellent communication and interpersonal skills. * Strong customer service orientation and a friendly, approachable demeanor. * Ability to handle multiple tasks efficiently and work well under pressure. * Basic computer skills and ability to learn hotel software systems. * Availability to work flexible hours, weekends, and holidays. BENEFITS * Competitive hourly wage of $17.75-$17.75 paid bi-weekly. * Opportunities for career growth within the hospitality industry. * Friendly work environment and supportive team culture. * Employee discounts on hotel stays and services. * Medical, Dental and Vision Insurance * Optional supplemental insurance * 401(K) retirement plan * Personal and Vacation time * Free parking ABOUT THE COMPANY Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area. We are an Equal Opportunity Employer.

Responsibilities

The agent serves as the primary point of contact for guests, managing check-ins, check-outs, and general inquiries. They are also responsible for maintaining the lobby environment and collaborating with other departments to ensure guest satisfaction.