Hotel Front Desk Agent at Hotel Royal Oak

Royal Oak, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

19.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Attention To Detail, Multitasking, Computer Proficiency, Teamwork, Positive Attitude, Flexibility, Local Knowledge

Industry

Hospitality

Description

Hotel Royal Oak is looking for a dynamic and personable Front Desk Agent to join our team. As the front-line representative of our boutique hotel, you'll be responsible for creating a warm and welcoming atmosphere for our guests while managing their check-in and check-out processes seamlessly. Located in the vibrant downtown area, Hotel Royal Oak offers guests a unique blend of comfort and style. Our dedicated team is committed to providing exceptional service and ensuring that every visitor enjoys an unforgettable stay with us. Responsibilities Greet guests warmly upon arrival and promptly assist with check-in and check-out procedures Handle guest inquiries, requests, and complaints with professionalism and a positive attitude Provide guests with information regarding hotel amenities, local attractions, and travel arrangements Manage reservations accurately and efficiently using the hotel's property management system Process payments and maintain accurate records of transactions Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Maintain a clean and organized front desk area Assist with various administrative tasks as required Previous experience in customer service, preferably in hospitality Excellent communication and interpersonal skills Strong attention to detail and ability to multitask in a fast-paced environment Proficient in using computer systems and hotel management software Ability to work both independently and as part of a team Positive attitude with a focus on providing outstanding guest experiences Flexibility to work various shifts, including weekends and holidays Knowledge of the local area and attractions is a plus Benefits of Working at Hotel Royal Oak Competitive Pay – $18-19/hour Bi-Weekly Paychecks – Because who doesn’t love a Friday payday? Flexible Scheduling – Consistent hours perfect for night owls or those balancing other commitments Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment Team Culture – Work alongside a small, passionate team that cares about guest experience and each other Staff Discounts – Enjoy discounted stays & lobby bar perks Growth Opportunities – Be part of a growing independent hotel brand with room for advancement Make a Difference – Your attention to detail and warm welcome help shape the entire guest experience

Responsibilities

Greet guests warmly and assist with check-in and check-out procedures. Handle inquiries and manage reservations while collaborating with housekeeping and maintenance teams.