Hotel Front Desk Agent at MERANI HOSPITALITY

Niagara Falls, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

20.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Interpersonal Skills, Customer Service, Organization Skills, Attention to Detail, Knowledge of Local Area

Industry

Hospitality

Description

Job Details Level: Entry Job Location: Crowne Plaza Riverside - Niagara Falls, NY 14304 Position Type: Full-Time/Part-Time Education Level: High School Or Equivalent Salary Range: $17.00 - $20.00 Hourly Travel Percentage: None Job Shift: Any Job Category: Hospitality - Hotel SALARY RANGE: $17-$20/hour- based on work experience EMPLOYEE BENEFITS: Paid Time Off 401K & Employer Match Health Insurance Vision Insurance Dental Insurance Health Savings Account Life Insurance Disability Insurance Employee Discounts JOB SUMMARY: The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout. 3:00pm- 11:00pm Shifts Nights and Weekends are a must DUTIES/RESPONSIBILITIES: Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout. Warmly and professionally welcomes all guests. Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treats requests with professionalism, tact, and a courteous manager. Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events. Maintains knowledge of upcoming events, local area, and hotel offerings. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons. Excellent organization skills and attention to detail. Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations. EDUCATION/EXPERIENCE: High school diploma or equivalency required. At least one year of experience preferred. PHYSICAL REQUIREMENTS: Prolonged periods of standing at front desk and working on a computer. Must be able to lift up to 15 pounds at times. Qualifications

Responsibilities

The front desk clerk will assist guests with inquiries and needs during registration, stay, and checkout. They will manage front desk operations efficiently to minimize check-in and check-out times.