JOB OVERVIEW

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is vital in creating a positive first impression and maintaining the smooth operation of the front desk. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns to enhance the guest experience.

SKILLS

• Strong customer service skills with a focus on hospitality and guest services.
• Experience in front desk operations within a hotel environment is preferred.
• Proficiency in handling multi-line phone systems effectively.
• Excellent phone etiquette to communicate clearly and professionally with guests.
• Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Department Supervisors as needed.
• Ability to remain calm under pressure while managing multiple tasks simultaneously.
• This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating exceptional experiences for our guests while developing your career in the hospitality industry!
  Job Types: Full-time, Part-time, Permanent

Experience:

• Hotel Front Desk: 2 years (required)

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage guest check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications using our property management system.
• Answer phone calls promptly, utilizing multi-line phone systems to assist guests with inquiries or requests.
• Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
• Address guest complaints or issues with professionalism and resolve them promptly to ensure a positive experience.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.