REQUIRED SKILLS:

• Detail Oriented
• Time Management
• Communication- both verbal and written with staff and guests
  Job Type: Part-time
  Salary: $14.50 /hour & up!

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit and cash handling procedures.
4. Understands room status and rooms status tracking.
5. Knows room locations, types of rooms available and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check- outs, late check-outs, early check-ins and special requests.
8. Possesses a working knowledge of the reservations system. Take reservations and cancellations as needed. Provide confirmation and cancellation numbers.
9. Know how to use front office equipment.
10. Processes guests check-in and check-outs.
11. Use proper telephone etiquette.
12. Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
13. Reports any unusual occurrences or requests to the General Manager or Assistant General Manager.
14. Knows all safety and emergency procedures. Is aware of accident prevention policies.
15. Maintains the cleanliness and neatness of the front desk area.
16. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
17. Must be able to speak, read, write and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language (English) used by guests who visit the workplace.
18. Assists in keeping the cleanliness of the lobby, business center and breakfast area to the hotel’s standards.
19. Assists with keeping the 24 hour coffee service operational.
20. Maintains the cleanliness of the front desk and office area.
21. Completes all other duties as assigned.