Hotel Front Desk Agent (Village) - Winter 2025/26 at Banff Sunshine Village Ski & Snowboard Resort

Banff, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Cash handling, Computer proficiency, Communication, Organizational skills, Time management, Problem solving, First aid, CPR, Switchboard operation, Dispatching

Industry

Recreational Facilities

Description

While there are no current vacancies for this role, we do accept applications on an ongoing basis. Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... What can you expect? Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently. This job might be right for you if you think you would really enjoy: Provide quality guest service. Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products. Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies. Complete accurate, daily cash-outs Maintain public areas in and around the hotel as required. Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments. And you have: Passion for providing excellent guest service. Previous hotel and/or guest service experience. Previous cash handling and computer experience with highly proficient skills. Positive attitude, excellent communication, organizational, and time management skills. A physically demanding position that requires standing for long periods of time and some heavy lifting. Current First Aid and CPR preferred. Additional considerations: Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

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Responsibilities

Front Desk Agents provide an outstanding guest experience by managing reservations, answering inquiries, and resolving guest issues professionally. They also perform administrative tasks such as cash-outs and assist in other departments like night audit, concierge, and janitorial as needed.