Hotel Front Desk Agent - Wendover at Maverick Colorado LLC

West Wendover, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, PBX Operation, Data Entry, Multi-tasking, Attention to Detail, Customer Service, Payment Processing, Reservation Management, Teamwork, Problem Solving

Industry

Gambling Facilities and Casinos

Description

Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Hotel Front Desk Agent / PBX Operator performs a variety of duties for guests of hotel. Operates PBX and answers all incoming calls and transfers calls to appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability. Responsibilities include but are not limited to: • Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers. • Issue room keys and collect payment for rooms. • Book guests Reservations for the hotel when they call in. • Responsible for shift paperwork and Front Desk bank. • Assign guests accommodations in accordance with current procedures. • Answer PBX calls and either directs them to appropriate personnel or answering guest questions at time of call. • Collect payments for rooms and issue room keys as needed. • Set up wake up calls for guests. • Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s. • Other duties as assigned. Requirements Prior hotel or other similar customer service experience preferred. Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Must be able to multi-task. Data entry and 10 key experience preferred. Must be 25 years or older to drive the shuttle. Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • 401k plan • 50% off employee meals. • And more! Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Responsibilities

The Hotel Front Desk Agent performs a variety of duties for hotel guests, including operating PBX, managing reservations, and providing superior guest service. Responsibilities also include issuing room keys, collecting payments, and maintaining knowledge of hotel occupancy and events.