Hotel Front Desk Agent - Wendover at Maverick Colorado LLC

West Wendover, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

14.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, PBX Operation, Reservations, Cancellations, Payment Collection, Room Assignment, Inquiry Handling, Shift Paperwork, Bank Reconciliation, Wake Up Calls, Occupancy Status Knowledge, Attention To Detail, Speed, Accuracy, Multi-tasking, Data Entry

Industry

Gambling Facilities and Casinos

Description

Description The Hotel Front Desk Agent / PBX Operator performs a variety of duties for guests of hotel. Operates PBX and answers all incoming calls and transfers calls to appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability. Responsibilities include but are not limited to: • Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers. • Issue room keys and collect payment for rooms. • Book guests Reservations for the hotel when they call in. • Responsible for shift paperwork and Front Desk bank. • Assign guests accommodations in accordance with current procedures. • Answer PBX calls and either directs them to appropriate personnel or answering guest questions at time of call. • Collect payments for rooms and issue room keys as needed. • Set up wake up calls for guests. • Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s. •Perform related and/or other duties as assigned. Requirements Prior hotel or other similar customer service experience preferred. Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Must be able to multi-task. Data entry and 10 key experience preferred. Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • 401k plan • 50% off employee meals. • And more!

Responsibilities

The Hotel Front Desk Agent / PBX Operator manages guest interactions by operating the PBX system, handling incoming calls, and processing reservations and cancellations. Key duties include registering guests, assigning rooms, issuing keys, computing bills, collecting payments, and answering guest inquiries.