Hotel Front Desk Clerk

at  Best Western Plus Saint John Hotel Suites

ABOUT US

Best Western Plus Saint John Hotel & Suites is a small business in HOSPITALITY in Saint John, NB. We are professional, agile, innovative, and our goal is to deliver superior customer service to our guests in an inclusive & friendly environment..

Our work environment includes:

• Modern office setting
• Growth opportunities

We are seeking a Guest Service Agent to join our team and help the company achieve its long-term goals. A successful candidate will have the ability to assist with customer support, solve customer issues and respond quickly to company policies. The ideal candidate will be committed to maintaining a pleasant experience for our customers and have a strong understanding of corporate policies.

Responsibilities:

• Greet customers promptly.
• Answer questions about hotel features, amenities and facilities.
• Provide critical information such as hours of operation, directions and more.
• Resolve customer problems.
• Answer inbound calls from customers seeking to book rooms or event space.
• Listen attentively to caller’s questions and address them efficiently while developing rapport.
• Read and interpret documents such as rental agreements, reservation forms and confirmations.
• May enter information into a computer system or write it down to record people’s personal information.

Job Types: Full-time, Permanent
Pay: From $16.50 per hour

Additional pay:

• Bonus pay

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In perso

• Greet customers promptly.
• Answer questions about hotel features, amenities and facilities.
• Provide critical information such as hours of operation, directions and more.
• Resolve customer problems.
• Answer inbound calls from customers seeking to book rooms or event space.
• Listen attentively to caller’s questions and address them efficiently while developing rapport.
• Read and interpret documents such as rental agreements, reservation forms and confirmations.
• May enter information into a computer system or write it down to record people’s personal information