Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Hotel Front Desk Clerk Lodging Choctaw Landing Hochatown at Choctaw Nation of Oklahoma

Broken Bow, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

16.5

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Problem Solving, Computer Proficiency, Keyboarding, Attention to Detail, Time Management

Industry

Government Administration

Description

Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager. Start Rate: $16.50 | Schedule: Wednesday - Sunday 11:45pm - 8:00am, Days Off Monday & Tuesday | Weekly earned wage access is an option. Primary Tasks: 1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned. Job Requirements: Basic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience

Responsibilities

The Hotel Front Desk Clerk is responsible for greeting guests, checking them in and out, and assisting with inquiries to ensure guest satisfaction. They will also handle billing, manage room assignments, and address customer complaints.