• Work Term: Seasonal
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Word processing software
• Central reservation system (CRS)
• Spreadsheet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Work under pressure

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service