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Hotel Front Desk, Guest Representative at Best Western Premier, the Central Hotel
Harrisburg, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

22.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Upselling, Property Management Systems, Telephone Etiquette, Cash Handling, Conflict Resolution, Communication, ALICE Platform, Reservation Management, Professional Appearance

Industry

Hospitality

Description
Description Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community. Requirements Job Duties: Ensure the safety, and security of our guests, by maintaining guest privacy at all times. Answer the telephone, and direct incoming calls to the appropriate department. Utilize persuasive selling techniques to sell, and upsell, guest rooms. Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s). Enter guest room reservations into the property management system. Assign guest rooms and check guests into the property management system. Listen to guest requests and concerns, and resolve in a professional and courteous manner. Communicate room status updates with the housekeeping department via ALICE Platform. Communicate guest room maintenance and housekeeping requests via ALICE Platform. Process guest departures, and handle monetary transactions. Demonstrates a positive attitude, and maintains a professional appearance. Performs other duties as assigned. Qualifications: High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with guests, and team members, in a professional manner. Ability to understand and adhere to proper credit, check, and cash handling policies and procedures. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Ability to stand for extended periods of time.
Responsibilities
Provide exceptional guest experiences by managing front desk operations, including check-ins, check-outs, and reservation entries. Coordinate with housekeeping and maintenance via the ALICE platform to ensure guest needs and room statuses are updated.