We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently. The position is part-time and does require weekends (2 - 3 shifts per week). Shifts vary from 7am - 3pm and 3pm - 11pm. Individuals must be open to working both of the required shifts.

REQUIREMENTS

• Previous experience in hospitality or customer service is preferred.
• Familiarity with hotel management systems is a plus.
• Strong communication skills with an emphasis on phone etiquette.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Excellent organizational skills with attention to detail.
• A positive attitude and the ability to work well in a team environment.
• High school diploma or equivalent; additional education in hospitality management is an advantage.
  Join our team as a Hotel Front Desk Clerk where you can make a difference in the guest experience every day!
  Job Type: Part-time
  Pay: $12.00 - $14.00 per hour
  Expected hours: 8 – 16 per week
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
• Handle reservations, cancellations, and modifications using hotel management software.
• Respond promptly to guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest accounts and ensure all payments are processed correctly.
• Address guest complaints or concerns with professionalism and resolve issues to enhance guest relations.
• Operate phone systems effectively, managing incoming calls with appropriate phone etiquette.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.