QUALIFICATIONS:

ROOMMASTER: Previous experience working with Roommaster. (PMS System).
* Responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
* Review arrivals noting special requests, blocking rooms as needed.
* Check in and out hotel guests in a confident, professional and friendly manner.
* Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
* Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
* Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
* Follow established key control policy.
* Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report.
* Knowledgeable of immediate area, services, attractions, and events.
* Knowledgeable of fire and emergency procedures.
* Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
* Verify credit limit report.
* Monitor room availability throughout the day.
* Review daily the selling status of the hotel.
* Attend department meeting once a month.
* Performs all other duties as directed by immediate supervisor.
* Other Department related duties as become necessary.
* Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Requirements:

EXPERIENCE:

• Previous experience in a Front Desk or customer service area.
• Works well under pressure, dealing with many arrivals and departures within a short period of time.
• Able to accommodate a flexible schedule that may include weekends, night and/or holidays
• Familiar with hotel systems and operations, and can enter in information accurately
• Outstanding initiative to creatively solve problems.
  QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. College degree preferred.
  LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively in English. Must act in a professional manner with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
  ROOMMASTER: Previous experience working with Roommaster. (PMS System).
  Essential:
• High school graduate or equivalent vocational training certificate.
• Previous experience in cashiering.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.

1. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA

standards.
Desirable:
1. College degree or other Vocational Certifications, preferably a hospitality student.
2. Fluency in a second language, preferably Spanish.
3. Certification in CPR. (preferred)
4. Experience as a Front Desk agent, preferably a similar style hotel.
5. Ability to suggestively sell.
6. Previous guest relations training.
Essential:
1. Exert physical effort in transporting guest luggage and deliveries.
2. Endure various physical movements throughout the work areas.
3. Reach 6 feet.
4. Able to lift 50lbs
5. Remain in stationary position for eight hours throughout work shift.
6. Satisfactorily communicate with guests, management and co-workers to their understanding.
Applicants who do not already have legal permission to work in the United States will not be considered.

Please refer the Job description for details