OVERVIEW

We are seeking a dedicated and professional Front Desk Receptionist to join our team in providing exceptional guest services at our establishment. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage front desk operations efficiently. This role is essential in creating a positive first impression for our guests and ensuring their needs are met throughout their stay.

REQUIREMENTS

• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with front desk operations, including night audit processes, is a plus.
• Excellent communication skills and phone etiquette when interacting with guests over the phone.
• Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
• Previous experience in resort settings or similar hospitality roles is advantageous.
• A positive attitude and a commitment to providing outstanding guest services at all times. Join our team as a Front Desk Receptionist where your skills will contribute significantly to creating memorable experiences for our guests!
  Job Type: Contract
  Pay: $22.50 per hour
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly attitude, ensuring a welcoming atmosphere.
• Manage front desk operations, including check-ins and check-outs, while maintaining accurate guest records.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Operate multi-line phone systems to manage incoming calls, taking messages as necessary with excellent phone etiquette.
• Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to address guest requests and resolve any issues promptly.
• Maintain the front desk area in an organized and professional manner, ensuring all materials are stocked and accessible.
• Provide support for guest relations by addressing concerns or complaints effectively and professionally.