JOB SUMMARY

We are seeking a dedicated and experienced Hotel Front Desk Shift Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hotel management and guest services , ensuring that all guests receive exceptional service while maintaining operational efficiency. This role requires excellent leadership skills, the ability to manage a diverse team, and a commitment to creating a welcoming environment for all guests. Experience in Choice Advantage is highly desirable.

QUALIFICATIONS

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong leadership skills with the ability to motivate and supervise staff effectively.
• Excellent customer service skills with a focus on guest satisfaction.
• Bilingual abilities are highly desirable to cater to a diverse clientele.
• Proficient in using phone systems and hotel management software.
• Ability to work flexible hours, including weekends and holidays as needed.
  Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our employees.
  Job Type: Full-time
  Pay: $13.00 - $16.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience:

• Choice Advantage: 1 year (Preferred)

Ability to Commute:

• DeKalb, IL 60115 (Preferred)

Ability to Relocate:

• DeKalb, IL 60115: Relocate before starting work (Preferred)

Work Location: In perso

• Execute operation using Choice Advantage software. Perform daily hotel operations, including front desk management and guest services.
• Lead and train staff to ensure high standards of customer service are met.
• Manage reservations, check-ins, and check-outs efficiently.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Oversee housekeeping and maintenance departments to ensure cleanliness and functionality of the hotel.
• Maintain Kitchen area with utmost customer satisfaction.
• Develop and implement policies and procedures to enhance guest satisfaction.
• Maintain knowledge of local attractions and services to provide recommendations to guests.