EDUCATION

• No degree, certificate or diploma

EXPERIENCE

• 1 year to less than 2 years

• Co-ordinate activities with other work units or departments
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Address customers’ complaints or concerns
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests’ departures, calculate charges and receive payments
• Provide customer service
• Resolve complaints and claims