Hotel Front Office Assistant ( Receptionist)

at  MANA MANA SUITES SDN BHD

JOB TITLE: HOSPITALITY WIZARD (HOTEL RECEPTIONIST)

MOSSAZ SUITES at Damansara Perdana by Mana Mana Suites Sdn Bhd
Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Hotel Receptionist) at our enchanting hotel!

QUALIFICATIONS:

• A passion for creating magical experiences for guests
• Exceptional communication skills (both spellbinding verbal and written)
• Ability to multitask like a sorcerer and remain calm under pressure
• Previous experience in hospitality or Guest Services (wizardry training a plus!)
• Proficiency in using magical tools such as reservation systems and office software

1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.
2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests’ needs and providing them with enchanting recommendations for local attractions and amenities.
3. Mystical Multitasking: Juggle check-ins, reservations, phone calls, and guest requests like a true wizard, all while keeping a sparkling smile on your face.
4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.
5. Enchanting Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.