Hotel Front Office Host 2026 at Thorpe Park Resort

Borough of Runnymede, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

12.35

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Check-In, Guest Check-Out, Stocking, Luggage Handling, Feedback Management, Issue Resolution, Integrity, Information Provision, Attention To Detail, Teamwork, Communication

Industry

Recreational Facilities

Description

What you'll bring to the team Be the welcoming face of Thorpe Shark Cabins! As a Hotel Front Office Host (Nights), you’ll make sure every guest enjoys a smooth, hassle-free stay from check-in to check-out. You’ll greet guests warmly, assist in the Shark Supplies Shop, and maintain high standards throughout the Cabins. Reporting to the Front Office Team Leaders, you’ll play a key role in delivering exceptional service and helping us meet daily KPI targets—creating memorable experiences for every guest. Key Accountabilities • Checking Guests In & Out of the Cabins • Stocking the Cabins Shop • Correctly storing luggage and taking it to the Cabins for arrival guests • Ensuring KPI surveys are filled out by all guests checking out of the Cabins • Making sure standards are kept to their highest level by completing the daily & weekly check list in full • Liaising with the Housekeeping team regarding room allocations, status and special requirements • Effectively dealing with guests feedback or minor issues • Shopping integrity and responsibility when handling guest property and follow procedure regarding guest belongings • Providing guests with all the correct information about there stay at Thorpe Shark Cabins Qualifications & Experience • Friendly and approachable • Exceptional customer service • Enthusiastic about creating memorable experiences for our guests. • Integrity with handling guests property Additional Considerations All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate Benefits Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in our retail shops and restaurants 40% discount online off LEGO, and much more! Free bus from Staines station for all employees Fortnightly pay Free staff parking Ongoing training & development to have a longer-term career in Merlin Access to Perks at Work which 30,000+ national & local employee discounts If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range GBP £12.35/Hr.

Responsibilities

The Front Office Host is responsible for ensuring every guest has a smooth stay by managing check-in/check-out processes, assisting in the shop, and maintaining high standards throughout the Cabins. Key duties include guest interaction, operational tasks like stocking, and ensuring guest surveys are completed to meet daily KPI targets.