Hotel Front Office Host at Chessington World of Adventures Resort

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

8.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Prioritization, Teamwork, Problem Solving, Communication, Attention to Detail, Integrity, Time Management, Guest Relations, Emergency Response, Luggage Management, Reservation Handling, Feedback Handling, Information Provision, Service Standards

Industry

Travel Arrangements

Description

What you'll bring to the team Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE Hours: Fixed term contract to 15th November 2026 Advert closing date: 31st January 2026 Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible. COME & JOIN BRITAINS WILDEST ADVENTURE! Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park. Here at Chessington World of Adventures we are gearing up for our 2026 Season, and we are looking for Hotel Front Office Hosts to join the team! This role involves working a variety of shift patterns: Early shift pattern: 7:00am to 3:00pm Late shift pattern: 14.30pm to 10.00pm Day to day this role will include: Manage guest check-ins and check-outs efficiently and professionally Ensure luggage is stored correctly and securely Maintain the highest service standards by completing daily and weekly checklists in full Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations Handle guest feedback and resolve minor issues promptly and effectively Provide accurate and comprehensive information about the hotel and resort to guests Maintain and continuously improve the overall guest experience Process all payments in accordance with established hotel procedures Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs) Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner Manage all incoming calls professionally and efficiently Play an active role in responding to emergencies, including fire, medical situations, and power or system failures Maintain strict confidentiality of all guest information Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure! Qualifications & Experience We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests! Friendly and approachable Exceptional customer service Enthusiastic about creating memorable experiences for our guests Integrity with handling guests property Benefits A competitive hourly rate Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel 25% discount in our on-site retail shops and restaurants 40% discount on Lego Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world Ongoing training and development opportunities Pay Range From GBP £8.00/Hr.

Responsibilities

The Hotel Front Office Host will manage guest check-ins and check-outs, ensuring a high standard of service. They will also handle guest feedback, provide information about the hotel and resort, and assist with emergency situations.