AC Hotels by Marriott offers a new way to hotel, with a sophisticated, European-inspired aesthetic for the modern, design-minded traveler. We believe in a perfectly precise experience, with every element from our curated artwork to our sleek furnishings optimized for a comfortable, elegant, and effortless stay. Our associates, whom we call “Family Members,” are empowered to connect with guests and are driven by a genuine passion for hospitality.
Job Summary: We are seeking a dynamic and detail-oriented Front Office Manager to lead our front-of-house team. The ideal candidate will embody the AC Hotels’ commitment to “The Perfectly Precise Hotel” experience by overseeing all front desk and guest services operations. This is a leadership role for a creative and passionate individual with a strong foundation in hospitality and an eye for exceptional service.

QUALIFICATIONS:

• Minimum of 2-4 years of experience in a hotel front office, with at least one year in a supervisory or management role.
• Proven leadership skills with the ability to inspire and empower a team.
• Exceptional communication, interpersonal, and problem-solving skills.
• A “people-first” mindset with a passion for delivering outstanding customer service.
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
  Job Type: Full-time
  Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply
Work Location: In perso

• Manage and motivate the entire Front Office team, including Front Desk Agents, Supervisors, and Night Audit staff.
• Ensure seamless and efficient check-in and check-out procedures for all guests, resolving any issues that arise promptly and professionally.
• Provide ongoing training and mentorship to staff to uphold the highest standards of guest service and operational efficiency.
• Monitor guest satisfaction through feedback and review platforms, and implement creative solutions to address and improve service.
• Oversee all reservations and room inventory to maximize occupancy and revenue in partnership with the General Manager.
• Serve as the main point of contact for guests and other hotel departments, building collaborative relationships with housekeeping and maintenance.
• Manage front office budgets, payroll, and departmental supplies.
• Greet VIPs and arrange for special services or personalized experiences as requested.
• Ensure the front desk and lobby areas are always well-maintained and representative of the AC Hotels’ standard of elegance.