The New Hampton Inn Oxmoor has an amazing team of service focused associates that continuously strive to ensure guests are well taken care of.
We currently have a great opportunity for an experienced hotel Front Office Manager. The role will include supporting the General Manager in the overall managementdirection of the hotel. The ideal candidate is friendly, outgoingprofessional with excellent problem solvingcommunication skills.

Monitor and evaluate Front office daily activities to ensure the successful operation of services and amenities.
Establish and review departmental standards, guidelines, and objectives.
Partner with GM to create a positive work environment; Serve as a support resource for front line staff.
Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out.
Plan, organize and delegate daily operational activities against forecasted business volume.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
Address and respond to guest comments on travel review sites, comment cards or other mediums.
Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
Other tasks, projects and duties when needed, as assigned by the General Manager.
Competitive benefits package and salary range of $40,000.00 - $45,000.00 plus bonus potential