Philadelphia Marriott West is currently seeking a Front Office Manager at our hotel located in West Conshohocken, PA. Candidate must have a strong background in hotel industry.

• Oversee all front office operations, including guest services, reservations, and front desk staff.
• Work directly with other department head to make sure that proper communication among staff are clear and concise to meet guest needs
• Conduct training ensuring that front office staff are knowledgeable about hotel policies and procedures, handle their schedules and other concerns in a professional demeanor
• Monitor room availability and make sure that rooms are properly cleaned and prepared for guests.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Manage room inventory and rates to maximize revenue.
• Ensure that all front office equipment is in good working order.
• Prepare and analyze front office reports, including occupancy and revenue reports.