Hotel Front Office Manager at Staybridge Suites Jackson-Ridgeland

Galesburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

18.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Time Management, Organizational Skills, Communication, Staff Training, Guest Relations, Conflict Resolution, Cash Handling, Administrative Duties, Performance Management, Scheduling, Windows OS

Industry

Description

Job Summary: We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential. Compensation: $15 - $18 hourly Key Responsibilities: * Led and trained front desk staff, and managed shift schedules. * Process guest check-ins, confirm reservations, assign rooms, and issue room keys. * Handle confidential guest information with integrity. * Resolve guest complaints and requests in a friendly, professional manner. * Ensure the lobby and common areas are clean and welcoming. * Manage cash drawer contents and transactions during shifts. * Coordinate with Housekeeping/Maintenance to ensure room readiness. * Process payments (cash, debit, credit) and check-outs, resolving any charges. * Generate daily reports (arrivals, departures, special requests) and ensure accuracy. * Supervise staff performance and complete performance reviews. * Assist guests with directions and information about the property and local areas. * Perform administrative duties such as filing and updating records. * Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently. * Complete other duties as assigned. Requirements: * Minimum 2 years of hospitality experience. * Minimum 2 years of front desk experience. * At least 1 year of supervisory experience, preferably in hospitality. * Proficiency in Windows OS and company-approved spreadsheets and word processing. * Strong verbal and written communication skills. * Ability to handle guest complaints and resolve issues promptly. * Ability to manage time effectively in high-pressure situations. * High school diploma or equivalent. Physical Demands: * Regularly required to walk, stand, and use hands to reach. * Frequently required to stoop, kneel, crouch, or crawl. * Must be able to lift and move up to 50 pounds occasionally.

Responsibilities

Lead and manage front desk operations, including supervising staff and overseeing guest check-ins and check-outs. Ensure a professional lobby environment while resolving guest complaints and coordinating with housekeeping and maintenance.