Hotel General Manager - Barceló Cappadocia at Barceló Hotel Group

Ürgüp, Central Anatolia Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Financial Acumen, Operational Expertise, Customer Service Orientation, Communication Skills, Strategic Thinking, Technical Proficiency, Adaptability

Industry

Hospitality

Description

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: Royal Hideaway Luxury Hotels & Resorts Barceló Hotels & Resorts Occidental Hotels & Resorts Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team! What will you do? The Hotel General Manager for Barceló Cappadocia will be responsible for the overall strategic and operational leadership of the hotel. This role demands a dynamic and experienced professional to ensure exceptional guest experiences, maximize profitability, and uphold Barceló's brand standards within the unique and captivating setting of Cappadocia. Main Responsibilities: Strategic Leadership & Performance: Develop and execute strategic business plans to achieve and exceed financial targets, including revenue generation, cost control, and profit maximization. Monitor market trends, competitor activities, and guest feedback to adapt strategies and maintain a competitive edge. Operational Excellence: Oversee all hotel operations, including front office, housekeeping, food & beverage, sales & marketing, human resources, and maintenance, ensuring adherence to Barceló's high-quality standards and service protocols. Implement and maintain efficient operational procedures to enhance guest satisfaction and staff productivity. Guest Experience & Brand Reputation: Champion a culture of exceptional guest service, ensuring every guest interaction reflects Barceló's commitment to quality and hospitality. Proactively address guest concerns and feedback to resolve issues effectively and enhance brand loyalty. Maintain the reputation of Barceló Cappadocia as a premier destination. Financial Management: Develop and manage annual budgets, forecasts, and financial reports. Analyze financial performance, identify areas for improvement, and implement corrective actions to optimize profitability. Ensure compliance with all financial regulations and internal policies. Team Leadership & Development: Recruit, train, motivate, and manage a high-performing team. Foster a positive and productive work environment, promoting professional development and effective communication across all departments. Conduct regular performance reviews and provide constructive feedback. Sales & Marketing Collaboration: Work closely with the sales and marketing teams to develop and implement effective strategies to increase occupancy, average daily rate (ADR), and market share. Represent the hotel at industry events and build strong relationships with key stakeholders. Asset Management & Maintenance: Ensure the hotel property, facilities, and equipment are well-maintained and in excellent working condition, adhering to safety and hygiene standards. Oversee renovation projects and capital expenditures as required. Compliance & Risk Management: Ensure compliance with all local, national, and international laws and regulations pertinent to hotel operations, including health, safety, environmental, and labor laws. Implement and monitor risk management strategies to safeguard guests, staff, and assets. What are we looking for? Experience: Minimum of 7-10 years of progressive leadership experience in hotel management, with at least 3-5 years as a General Manager in a full-service hotel, preferably within a luxury or upscale brand. Experience in the Turkish hospitality market, particularly in a tourist-heavy region like Cappadocia, is highly desirable. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. Leadership Skills: Proven ability to lead, motivate, and develop diverse teams. Strong decision-making and problem-solving. Financial Acumen: Excellent understanding of hotel financial statements, budgeting, forecasting, and revenue management principles. Operational Expertise: In-depth knowledge of all hotel operational departments, including front office, F&B, housekeeping, sales, and maintenance. Customer Service Orientation: A passion for delivering exceptional guest experiences and a proven track record of achieving high guest satisfaction scores. Communication Skills: Superior written and verbal communication skills in both English and Turkish are essential. Proficiency in additional languages is a strong asset. Strategic Thinking: Ability to develop and execute comprehensive business strategies to achieve organizational goals. Technical Proficiency: Proficient in hotel management systems (PMS), Microsoft Office Suite, and other relevant hospitality software. Adaptability:Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions and guest needs. Your benefits: *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. * Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career. * We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join. *You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. * We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future! As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: 1. Exclusive discounts on hotels and travel for you, your family, and friends. 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group. 3. Ongoing discounts with various companies related to leisure and free time. 4. Special offers with product and service companies. 5. Exclusive agreements with different training and business schools Contract type: Regular Únete a una compañía de referencia, tanto en el ámbito nacional como internacional, en continua expansión. En Barceló Hotel Group, lo que verdaderamente importa son las personas. Súmate a formar parte de un equipo que crea en ti y apueste por tu desarrollo profesional. En Barceló creemos en el talento en todas sus formas. Si hoy no encuentras la vacante ideal, nos gustaría recibir igualmente tu currículum e incorporarte a nuestro pool de candidatos. Nos encantará conocerte y contar contigo cuando surja la oportunidad perfecta. Gracias por querer formar parte de Barceló.

Responsibilities

The Hotel General Manager will lead the overall strategic and operational management of the hotel, ensuring exceptional guest experiences and maximizing profitability. This includes overseeing all hotel operations and maintaining brand standards.