Executive Suites Hotel & Conference Centre is a 4 Star full-service hotel. It is located at the busy area of Burnaby near Lougheed town center. I t is easily accessible from Highway 1, Lougheed Highway and sky train . If you are Experienced, motivated and result oriented then here is something for you.

CRITICAL SKILLS & QUALIFICATIONS:

• Experience: At least 10 years in the hotel industry, with a minimum of 5 years in an executive leadership role, and experience across at least three divisions of hotel operations.
• Leadership: Proven ability to lead and motivate teams, develop staff, and maintain a strong hotel culture focused on excellence, innovation, and accountability.
• Financial Acumen: Strong experience with budgeting, forecasting, and managing profit and loss, with the ability to implement cost-saving initiatives.
• Sales & Marketing: Proven expertise in developing pricing strategies, revenue generation, and marketing plans to drive occupancy and revenue.
• Guest Relations: Strong focus on guest satisfaction, including complaint resolution, service excellence, and fostering guest loyalty.
• Problem-Solving: Ability to manage complex problems, make decisions in high-pressure situations, and take swift action to resolve issues.
• Education: A four-year degree in Hospitality Management, Business Administration, or a related field preferred.
• Certifications: Relevant certifications in hotel management, safety, or operations are a plus.
• Communication Skills: Strong oral and written communication skills, with the ability to communicate effectively with all levels of staff, guests, and stakeholders.
• Language Skills: Fluency in English (additional languages are an asset).
• Legal Eligibility: Must be legally eligible to work in Canada; the hotel is unable to assist with work authorization.
  Job Types: Full-time, Permanent
  Pay: $85,000.00-$92,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Previous full-service hotel manager experience

Language:

• English (required)

Work Location: In perso

THE IMPACT OF THIS ROLE:

• Oversee and drive all hotel operations to ensure exceptional guest experience, high employee satisfaction, financial performance, and operational success.
• Act as the primary business leader, fostering a culture of excellence and innovation.
• Lead the property to meet and exceed financial goals, improve profitability, and enhance market positioning.
• Foster strong relationships with hotel owners and stakeholders, keeping them informed and engaged in the hotel’s success.
• Shape the hotel’s culture and ensure all departments are aligned toward common objectives.

KEY RESPONSIBILITIES:

• Direct day-to-day operations of the hotel, supporting the Managing Director in implementing hotel goals, strategies, and objectives.
• Ensure all hotel departments (Food and Beverage, Rooms Division, Engineering, Security, Guest Relations, Sales and Marketing, Accounting, and HR) operate effectively, consistently meeting or exceeding service standards.
• Assist in creating and establishing both operational and financial goals for the hotel, and oversee their execution to ensure success.
• Establish annual objectives for Executives and Department Heads, guiding their efforts to meet hotel performance goals.
• Act as the primary point of contact with corporate officers, ensuring alignment with corporate goals and objectives.
• Ensure compliance with hotel policies, procedures, safety regulations, and legal standards, taking action to correct any issues as necessary.
• Take proactive steps to maintain the hotel’s 4.5-star status on Google and Trip Advisor through continual assessment and adherence to service standards.
• Foster a culture of excellence, innovation, and accountability across all departments.
• Lead and motivate the hotel team to exceed guest service expectations and operational performance, ensuring high employee satisfaction and development.
• Conduct regular property walk-throughs to assess cleanliness, safety, and maintenance standards, taking immediate corrective action as needed.
• Develop and manage the hotel’s budget, ensuring cost controls and financial goals are met while maintaining high guest satisfaction.
• Collaborate with Revenue Management to establish pricing strategies that reflect the hotel’s position in the market, maximizing profitability.
• Implement and oversee sales and marketing strategies to drive demand, optimize occupancy, and maximize revenue across all divisions (Rooms and Food & Beverage).
• Evaluate the effectiveness of marketing campaigns, adjusting strategies to optimize results and enhance market positioning.
• Monitor guest feedback, resolving complaints swiftly and implementing corrective actions to ensure guest satisfaction and loyalty.
• Promote a positive hotel culture that encourages teamwork, open communication, and growth, ensuring all departments are aligned toward common objectives.
• Ensure all staff members are trained and performing at their best, providing continuous coaching, training, and development opportunities.
• Regularly interact with hotel owners, providing updates on hotel performance, financial metrics, and progress toward business goals.
• Lead weekly meetings with the Managing Director to discuss hotel performance, challenges, and improvement strategies.
• Serve as Manager on Duty, addressing guest concerns and staff issues in a courteous, professional manner, and maintaining operational standards under pressure.
• Maintain strong working relationships with staff, ensuring guest and employee confidentiality at all times.
• Ensure timely and efficient resolution of both guest and staff concerns, handling stressful or emergency situations calmly and professionally.
• Oversee all aspects of employee relations, including recruitment, performance evaluations, coaching, disciplinary actions, and fostering a positive working environment.
• Ensure all hotel staff comply with the hotel’s operational and safety standards, taking disciplinary action when necessary.
• Provide leadership in maintaining high levels of employee engagement and morale through effective communication, recognition, and leadership.
• Keep the Managing Director and hotel stakeholders informed about progress toward hotel objectives, performance metrics, and any emerging challenges.
• Conduct regular departmental and hotel-wide meetings to address performance and strategy execution.