Hotel General Manager - Etobicoke
Our hotel boasts over 400 rooms and expansive flexible event spaces, complemented by a wide array of premium amenities to elevate our guest stay. Our Hotel Group, we blend comfort with sophistication, offering exceptional accommodations tailored to both business and leisure travelers. With prime locations and modern conveniences, we deliver unmatched experiences designed to meet every guest’s unique needs.
Are you a seasoned leader passionate about delivering unforgettable guest experiences and driving operational excellence? If you’re ready to inspire, lead, and embrace new challenges, this is your opportunity to make a meaningful impact while working alongside a talented team in a dynamic and vibrant hospitality environment.

Key Responsibilities

• Oversee daily hotel operations. Plan work, set goals, assign tasks, and ensure compliance with policies. Handle salary, disciplinary actions, and staffing issues per company rules. Report major issues to regional or corporate management.
• Meet or exceed Gross Operating Profit (GOP) and flow-through targets. Maximize room revenue and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Plan for market changes.
• Develop and monitor financial, operational, sales, and marketing plans to meet corporate objectives. Control labor and expenses. Address departmental issues with well-written commentary.
• Create and execute Capital Expenditure Plans to enhance company assets and build brand loyalty.
• Maintain high guest satisfaction scores by resolving complaints effectively and offering service recovery. Implement superior VIP services to exceed guest expectations.
• Meet food and beverage profit and revenue goals by optimizing banquet/outlet usage and managing costs. Adhere to brand standards.
• Achieve satisfactory results on audits and self-assessments.
• Manage receivables to minimize bad debt.
• Ensure product quality standards for cleanliness, maintenance, and appearance. Implement preventative maintenance programs to protect hotel assets. Achieve productivity and quality goals.
• Promote employee participation in the Employee Satisfaction Pulse Survey (ESPS) and meet ESPS goals. Develop programs to foster a positive work environment, such as employee recognition and harassment-free training.
• Set performance goals, provide feedback, and create succession plans to ensure future bench strength. Ensure staff training and proper tools are in place for job success.
• Maintain a safe environment for guests, staff, and assets. Meet Worker’s Compensation and safety compliance goals.
• Comply with all standards and inspections.
• Build relationships with key local community contacts to maintain a visible presence.
• Foster teamwork and quality service through communication and coordination with all departments, regional contacts, and corporate offices.

Qualifications

• 5-10 years of progressive leadership experience in full-service operations with over 300 keys
• Food & Beverage experience
• Experience with a Unionized Environment
• A proven track record of success in financial management, team development, and driving guest satisfaction.
• Excellent communication and leadership skills to motivate teams and maintain positive guest relations.
• Strong analytical and problem-solving abilities to adapt and maintain operational excellence in a fast-paced environment.

What We Offer

• Base Compensation 150-160K
• Bonus Program

• Oversee daily hotel operations. Plan work, set goals, assign tasks, and ensure compliance with policies. Handle salary, disciplinary actions, and staffing issues per company rules. Report major issues to regional or corporate management.
• Meet or exceed Gross Operating Profit (GOP) and flow-through targets. Maximize room revenue and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Plan for market changes.
• Develop and monitor financial, operational, sales, and marketing plans to meet corporate objectives. Control labor and expenses. Address departmental issues with well-written commentary.
• Create and execute Capital Expenditure Plans to enhance company assets and build brand loyalty.
• Maintain high guest satisfaction scores by resolving complaints effectively and offering service recovery. Implement superior VIP services to exceed guest expectations.
• Meet food and beverage profit and revenue goals by optimizing banquet/outlet usage and managing costs. Adhere to brand standards.
• Achieve satisfactory results on audits and self-assessments.
• Manage receivables to minimize bad debt.
• Ensure product quality standards for cleanliness, maintenance, and appearance. Implement preventative maintenance programs to protect hotel assets. Achieve productivity and quality goals.
• Promote employee participation in the Employee Satisfaction Pulse Survey (ESPS) and meet ESPS goals. Develop programs to foster a positive work environment, such as employee recognition and harassment-free training.
• Set performance goals, provide feedback, and create succession plans to ensure future bench strength. Ensure staff training and proper tools are in place for job success.
• Maintain a safe environment for guests, staff, and assets. Meet Worker’s Compensation and safety compliance goals.
• Comply with all standards and inspections.
• Build relationships with key local community contacts to maintain a visible presence.
• Foster teamwork and quality service through communication and coordination with all departments, regional contacts, and corporate offices