JOB TITLE: FUN, OUTGOING GUEST SERVICE AGENT FOR A SMALL CITY CENTRE HOTEL

Job Overview: We are seeking a fun, friendly and customer-oriented Guest Service Agent to provide exceptional service to our guests. As the first point of contact, you will handle inquiries, resolve complaints, and ensure overall guest satisfaction. Your responsibilities will include managing reservations, checking guests in and out, and recommending local attractions and inhouse dining options.

REQUIREMENTS AND QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and efficiently.
• Strong problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent.
• Previous experience in customer service or the hospitality industry is preferred.
• Knowledge of reservation and front desk systems.
• Ability to thrive in a fast-paced environment.
• Attention to detail and a commitment to providing outstanding service.
  We look forward to welcoming a dedicated and enthusiastic individual to our team who is committed to ensuring an exceptional guest experience.
  Job Type: Full-time
  Pay: £27,000.00-£31,000.00 per year

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Catering: 1 year (preferred)
• Bartending: 1 year (preferred)
• General manager at a hotel: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person
Reference ID: Fun, outgoing Guest Service Agent for a small city centre hotel
Expected start date: 21/04/202

• Welcome guests upon arrival and assist with check-in procedures.
• Answer phone calls and respond to guest inquiries promptly.
• Handle guest complaints and resolve issues in a timely, professional manner.
• Process payments and maintain accurate guest records.
• Assist guests with luggage and fulfill other special requests.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functional.
• Maintain a clean and organized front desk area.
• Provide guests with information about hotel amenities, local attractions, and dining options.
• Upsell hotel services and amenities to enhance guest experiences.
• Ensure guest satisfaction throughout their stay by proactively addressing their needs.
• Restaurant and Bar work duties