Hotel General Manager

at  Sunray Group Hilton Hotels Canada

Sales & Marketing

• Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
• Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition

Operational Management

• Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. The GM ensures operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements.
• Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
• Drive the brand culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.

Financial Oversight

• Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning.
• Proactively oversee the operations of the Front Office, Housekeeping and Engineering departments to maximize financial performance of the hotel and continually challenge the team to be the best.
• Work with revenue management resources to develop and implement strategies to grow business.

Staff Management

• Lead and manage the hotel staff, including recruitment, training, and performance evaluation.

· Ensure high levels of guest satisfaction by improving the quality of customer service. This includes handling guest complaints, fostering a guest-centric culture among staff, and maintaining high standards of hospitality.

Sales & Marketing

• Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
• Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.

Strategic Planning

• Engage in long-term planning by setting overall goals for the hotel, including sales targets, cost management strategies, and comprehensive development plans for property and services.
• Participate in developing and monitoring annual sales business and marketing plans.

Compliance & Safety

• Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. This involves regular inspections, staff training in safety procedures, and updating policies as needed.

Quality Control

• Regularly assess the quality of all hotel services and facilities, and initiate improvements to enhance the guest experience and operational efficiency.
• Work closely with corporate ownership team, ensuring processes, suppliers, systems, and other resources are being utilized effectively.

Relationship Management

• Maintain positive relationships with hotel stakeholders, including employees, guests, suppliers, community leaders, and corporate management.
• Develop and maintain rapport with key industry and community partners to ensure a visible presence in the city.
• Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment.

Crisis Management

• Handle emergencies and unexpected situations effectively, from natural disasters to security threats or public health crises, ensuring the safety of guests and staff.