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HOTEL GUEST SERVICE AGENT at GTRC

Williamsburg, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

19.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-in, Guest Check-out, Cashiering, Customer Service, Reservation Management, Phone Etiquette, Transaction Reconciliation

Industry

Gambling Facilities and Casinos

Description

SHIFT PREMIUMS MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR See Below for Shift Details and Full Job Description JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. JOB SUMMARY We are seeking a competent individual to be part of our hotel front desk team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service. RESPONSIBILITIES * Administer guest check-in and check-out making sure all procedures are followed * Handle cashier duties and reconcile cash and credit card transactions on the shift * Answer phones and make reservations as required QUALIFICATIONS Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred. Prior customer service experience is required. We look forward to having you join our team and being a part of our mission.

Responsibilities

The agent is responsible for managing guest check-in and check-out procedures and handling guest concerns. Additionally, they perform cashier duties and manage phone reservations.