JOB OVERVIEW

We are seeking a friendly and experienced Hotel Guest Service Agent to join our team at 99 rooms Hotel: Motel 6 London. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality.

Qualifications:

• Excellent communication and customer service skills
• Proficient in using phone systems and computer software
• Strong problem-solving skills and ability to handle difficult situations
• Attention to detail and ability to multitask in a fast-paced environmen

Experience:

• Hotel Front Desk: 2 years (required)
• Hotel: 3 years (preferred

• Greet guests upon arrival with a warm and Welcoming approach.
• Manage front desk operations, including check-in and check-out procedures.
• Handle guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and amenities.
• Operate multi-line phone systems to assist callers and direct inquiries appropriately.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
• Support the Supervisor with any other required tasks in a timely manner
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications:

• Excellent communication and customer service skills
• Proficient in using phone systems and computer software
• Strong problem-solving skills and ability to handle difficult situations
• Attention to detail and ability to multitask in a fast-paced environment

This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating exceptional experiences for our guests while developing your career in the hospitality industry!
Candidate must have at least 3 years of hotel experience, as well as completed or working towards a certificate or college diploma in Hotel Management. Please note that candidates without the required qualifications will not be considered.
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Job Types: Full-time, Part-time, Permanent

Experience:

• Hotel Front Desk: 2 years (required)
• Hotel: 3 years (preferred)

Work Location: In perso