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Hotel Guest Service Associate at USPI

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting Guests, Checking In Guests, Answering Phone Calls, Customer Service, Communication Skills, Multitasking, Positive Attitude, Taking Reservations, Resolving Complaints, Maintaining Organization, Administrative Tasks, Handling Stressful Situations, Quick Decision Making

Industry

Description

FRONT DESK JOB DESCRIPTION We are seeking a friendly and organized Front Desk to join our team. The Front Desk will be responsible for greeting and checking in guests, answering phone calls, and providing excellent customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude. RESPONSIBILITIES: * Greet and check in guests * take hotel and restaurant reservations * Answer phone calls and direct them to the appropriate department * Provide excellent customer service and resolve guest complaints * Maintain a clean and organized front desk area * Assist with administrative tasks as needed REQUIREMENTS: * Ability to work flexible hours, including nights, weekends, and holidays * Ability to work in a fast-paced environment * Excellent customer service and interpersonal communication skills * Ability to lift and carry heavy objects (up to 50 lbs) and ability to stand for long periods of time * Ability to handle emergency and stressful situations like resolving customer conflicts * Ability to make quick decisions * Ability to create a positive and welcoming customer experience BENEFITS: * Employee discount * Flexible schedule * Health insurance available * Dental insurance available * Paid time off * Employee profit sharing (after 1 year continuous service) * Complimentary hotel room on your birthday (after 1 year continuous service) ABOUT US: We are a family-owned independent restaurant and hotel located in Ann Arbor, Michigan. Weber’s Restaurant and Hotel is an Equal Opportunity Employer.

Responsibilities

The role involves managing the front desk operations, which includes greeting and checking in guests, handling reservations, and answering phone calls to direct inquiries appropriately. A key focus is providing excellent customer service and resolving guest complaints while maintaining an organized workspace.