Brand Holiday Inn Express
Work location Liverpool Royal Albert Dock
Reports to Senior Guest Services Manager
What you’ll be doing
Holiday Inn Express Liverpool Royal Albert Dock requires a Guest Service Manager to join our team. As a Guest Service Manager, you will lead a team of Guest Service Assistants to deliver a friendly, upbeat and professional welcome to our hotel. Ensuring each shift runs smoothly starting first thing preparing the Great Room for breakfast and delivering a smooth check out to serving on the bar and checking our guests in throughout the evening. The Great Room is a place for our guests to kick start their day with an Express breakfast and also work rest and play throughout the evening. As Guest Service Manager you will ensure this area is maintained to a high standard throughout the day. You will work closely with others areas of the hotel including reservations, housekeeping and finance consistently motivating your team to deliver exceptional service.
Who You’ll Be working for
Holiday Inn Express Royal Liverpool Albert Dock is situated in the Albert Dock site in a Grade 1 listed building. Centrally located in close proximity to local attractions such as the M&S Bank Arena and Convention Centre as well as Liverpool One, Museums, Bars and Restaurants.
As an Express hotel, our focus is on offering limited services at a reasonable price. Standard amenities lean toward the convenient and practical which cater to business travellers and short-term stays.
At Holiday Inn Express we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. Working for Holiday Inn Express, you will work with, and be part of, a multi-skilled team who work flexibly to provide excellent customer service and exceed all guests needs.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island whichever of our branded IHG hotels you work in we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
· Act with INTEGRITY and CARE
· ENGAGED with customers and colleagues alike
· Have PASSION and take OWNERSHIP in everything they do
· Strive to be CREATIVE to continuously improve

MAIN DUTIES AND RESPONSIBILITIES:

1. Lead the GSA team to deliver exceptional service
2. Run early and late shifts successfully, ensuring all processes are followed
3. Duty Manager whilst on shift
4. Liaise with Housekeeping, Nights and Reservations daily to ensure a smooth guest experience
5. Process refunds when required
6. Reply to guest comments, enquiries and complaints directly or through social media and Heartbeat
7. Communication with team members on performance, guest feedback and achievements
8. Drive additional revenues where possible through bar sales and kitchen sales
9. Complete HR related tasks including inducting new starters, Employee Relations and employee engagement
10. Management and ordering of bar, stationery and kitchen stocks

THE STATEMENTS IN THIS JOB DESCRIPTION ARE INTENDED TO DESCRIBE THE ESSENTIAL NATURE AND LEVEL OF WORK BEING PERFORMED. THEY ARE NOT INTENDED TO BE ALL RESPONSIBILITIES OR QUALIFICATIONS OF THE JOB.

Job Types: Full-time, Permanent
Pay: £28,288.00 per year

Additional pay:

• Tips

Benefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person
Reference ID: GSM060