Hotel Guest Service Representative at Courtyard by Marriott Somerset KY

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

15.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Oral Communication, Written Communication, Interpersonal Skills, Attention To Detail, Organization, Follow-Up Abilities, Positive Attitude, Friendliness, Fast-Paced Setting Adaptability, Reservation Making, Property Management System Use, Sales Techniques

Industry

Hospitality

Description

Hotel Guest Service Representative, Residence Inn Provo Join a 2025 USA Today Top Workplace Winner! Starting at $15.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to Morning and Evening shifts **Hospitality experience is preferred** Why You’ll Love Working Here The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Residence Inn Provo. How You’ll Make An Impact The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience. Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue What Success Looks Likes Customer service experience Accurate cash handling experience Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Positive attitude, outgoing, friendly Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? The Residence Inn Provo is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day – earn bonuses for going above and beyond to support team and guests Everyone Sells – earn cash for bringing in business to our properties Paid Volunteer hours – Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus – earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is proud to be an Equal Opportunity Employer. We participate in E‑Verify to confirm work authorization for all new hires.

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Responsibilities

The Hotel Guest Service Representative is responsible for providing courteous and prompt service by managing phone calls, processing reservations, and handling guest check-ins and check-outs in a friendly and professional manner. This role involves using the property management system for various tasks, processing payments, maintaining the cash drawer, and actively responding to guest requests and complaints to ensure a memorable experience.