HEAD RECEPTIONIST – NEW FOREST HOTEL

We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis.

HEAD RECEPTIONIST – NEW FOREST HOTEL

We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis.

KEY RESPONSIBILITIES:

• Oversee the daily operations of the front desk and manage a small team of 3 reception staff
• Ensure smooth and professional guest check-in and check-out experiences
• Use of Rezlynx (essential) to manage bookings, room allocations and reporting
• Deliver outstanding customer service and handle guest queries efficiently
• Respond professionally to third-party reviews and guest feedback
• Liaise closely with Housekeeping, Night Porter and Central Reservations teams
• Plan ahead for arrivals, events, conferences and afternoon teas
• Carry out daily banking procedures and basic bar work as needed
• Assist with service during afternoon teas and small functions
• Build strong relationships with regular guests and offer a warm welcome to all

KEY RESPONSIBILITIES:

• Oversee the daily operations of the front desk and manage a small team of 3 reception staff
• Ensure smooth and professional guest check-in and check-out experiences
• Use of Rezlynx (essential) to manage bookings, room allocations and reporting
• Deliver outstanding customer service and handle guest queries efficiently
• Respond professionally to third-party reviews and guest feedback
• Liaise closely with Housekeeping, Night Porter and Central Reservations teams
• Plan ahead for arrivals, events, conferences and afternoon teas
• Carry out daily banking procedures and basic bar work as needed
• Assist with service during afternoon teas and small functions
• Build strong relationships with regular guests and offer a warm welcome to all