An Exciting Job Opportunity for a Five Star Hotel Based in East Africa
A Five Star Hotel is looking to recruit an experienced Hotel Manager with a strong background in the Food & Beverage stream for our flagship hotel in East Africa. This is a critical role, and an exciting time to join the hotel’s leadership team, due to a number of new openings and projects in the pipeline. Responsibilities are diverse in this expansive luxury resort and the successful candidate will be responsible for the below and more:
* Assist in the execution of the hotel’s business strategy to achieve goals set in the hotel’s Balance Scorecard.
* Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
* Verify the quality of the products used in the hotel operation on a regular basis.
* Take responsibility for the timely delivery of capital projects to ensure company assets are effectively maintained.
* Encourage and foster teamwork in order to share resources and best practices between departments.
* Ensure health, safety, hygiene, and other relevant legislative obligations are fulfilled, ensuring the safety and well-being of the hotel, guests, and colleagues.
* Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
* Lead the operation in the absence of the General Manager when required.
* Act as Senior Manager on Duty for the hotel as scheduled.
* Perform any other duties that management may reasonably require.
* Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.
* Assist the Managing Director to prepare monthly forecasts, annual marketing plans, and business review reports as needed.
* Stay up to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.
* Control expenses and recommend and implement measures to control them.
* Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.
* Ensure departmental meetings are well planned, result-oriented and produce effective outcomes.
* Ensure that an effective marketing approach is applied to all operations.
* Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.
* Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.
* Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.
* Assist the Managing Director to recruit and select members of the management team who meet our profile and can deliver our core competencies.
* Mentor/coach and provide learning and development opportunities for Department Heads and Managers and encourage them to take responsibility for their own development and growth.
* Manage the performance of all direct reports in line with the company policy
* Actively support strategy and ensure local colleagues are given opportunities to learn and grow.
About you
The ideal candidate will have the following experience and qualifications:
* Demonstrated experience leading F&B as part of the career journey and a strong working knowledge of all hotel operations including Rooms and other functions.
* Experience with projects, new F&B concepts, successful launches.
* Management qualification from a recognized hotel school or internationally recognized university.
* Evidence of continuous professional and personal development activities.
* At least 5 years’ experience in a senior management role in a luxury 5-star hotel resort.
* Experience dealing with and fostering good relations with asset management or owner representatives.
* Demonstrable achievements in improving customer satisfaction and profitability.
* Working with a culturally diverse workforce.
* Combination of operational experience in both Rooms and Food & Beverage.
* Middle East / Africa experience.
* Resort experience.
* Proficiency in spoken and written business English.
* Competent in Microsoft Office applications.
* Able to manage large and diverse operations.
Effective Communication Skills
Preferably European
Job Type: Full-time
Pay: AED30,000.00 - AED36,000.00 per month

Application Question(s):

• Are you willing to relocate with the salary of AED30K-35K +Food+Accommodation+Transportation+Annual Ticket+Medical Insurance
• Whats your joining availability?

Experience:

• 5*Hotel: 5 years (Required)

Location:

• Dubai (Dubai) (Required)

Work Location: Remot

Please refer the Job description for details